Busy Not Broke · for salon and clinic owners
This is the spreadsheet that does it with you. Six questions to begin, then step by step until it is done and you know exactly where you stand.
Works with Timely, Fresha, Phorest, Kitomba and five more · Excel, Numbers or free in Google Sheets
Why we made it
You need your numbers. And you do not have a spare six weeks, a monthly retainer, or another call in the diary to get them.
You opened a salon because you are good at what you do. Then you found out the job is targets, rosters, stock, margins and payroll, and that nobody is going to sit you down and explain any of it.
So most owners run on a feeling. The month felt busy, so it must have been fine. The account says otherwise and you cannot work out where it went. You set a target by dividing one number by however many people you have. You pay commission because that is what everyone does.
Tracking your numbers is the hardest thing to keep hold of when you are also on the floor, and it is the thing a business lives or dies on. This is the sheet that does it for you. One payment, no subscription, nobody to book a call with.
What it tends to find
99 hours
of diary time nobody sold, in one month, in the worked example. That is not a marketing problem. It is a diary problem, and a diary problem is far cheaper to fix.
The worst margin
on the menu turned out to be the best earner in the building, because margin ignores how long a service ties up the room.
How it actually goes
No decisions to make. No blank page. You are told what to do next, every step, all the way through.
Wages, rent, stock, everything else, what you are paying off, what you sold. Things you already know without looking them up. Two minutes.
One number, before you have taken a dollar. And whether last month actually covered itself, in a plain sentence.
Which two reports to pull, named screen by screen for your booking software. No hunting, no guessing which one is right.
Your costs, your team, your services, your bonus. Organised, in one file, instead of in your head and four different tabs.
And the harder part
"Why is my target that number?"
If you cannot answer that properly, the target does not mean anything, and the person in front of you knows it. Most targets get set by taking one big figure and dividing it by however many people are on the floor. It is a guess wearing a suit.
This builds each person's number from the hours they actually have. Their roster, minus every break, on every day they work. So when they ask, you can show them the line it came from and it holds up.
Same with the bonus. They can see exactly what pays, from what point, and why it is a share of profit rather than commission. Nobody has to take your word for it.
That is the difference between handing someone a number and giving them something they can actually work towards.
What you are actually buying
Knowing where you stand, on a page you can look at any day you want to. And being able to explain it to the people who work for you, without guessing.
What is inside
Eight tabs, and you only need the first one. The other seven are there when you want them, and nothing breaks if you never open them.
Start here
Wages, rent, stock, everything else, what you are paying off, what you sold. Six things you already know off the top of your head, and it tells you in a plain sentence whether last month covered itself.
01 · What to export
Named screen by screen for Timely, Phorest, Kitomba, Fresha, Shortcuts, Simple Salon, Square, Mindbody and Cliniko. Plus the four data mistakes that quietly make every number downstream wrong.
02 · Your month
Operating costs, old debt, tax to quarantine and profit, kept in four separate buckets. Out comes the real number your month has to hit, and four bands to judge it against.
03 · Team targets
True bookable hours per person with every break deducted, then a target built from the hours someone actually has. Live utilisation for each of them and for the whole business.
04 · Service profit
Not margin. Your chair, room or bed is the thing you actually sell, and margin ignores how long a service ties it up. Ranks your whole menu on what an hour of it is really worth.
05 · Bonus calculator
A share of profit above a line, with gates, tiers and a split that protects you in a quiet month. Name your own service categories. Not commission.
06 · Dashboard
Reads from everything else. Cash, capacity and team in one view, with nothing to type.
07 · Do it with AI
Four ready-made prompts you copy into ChatGPT or Claude. One sorts your bank export into the right groups. One turns your booking software exports into rows. One costs out a service. One gives you a monthly check in. You are not retyping anything, and you are not starting from a blank chat wondering what to ask.
They are written so the AI tidies your data and the spreadsheet does the maths, never the other way around, because AI can get arithmetic wrong and a formula cannot. There is a short warning too about what you should never paste into an AI, like your team's pay rates.
The real thing
Real screens from the file. The cream cells are the only ones you type in. Everything else works itself out.
Tab 02 · Your month
Your running costs, whatever you still owe, and the tax you have not put aside, kept in separate buckets instead of one pile. Out the bottom comes the figure you have to take before you have earned a dollar, and four bands to judge the month against.
Tab 03 · Team targets
Rostered hours are not bookable hours. Take out every break on every day worked and you get the real number. Then a target built from that, per person, instead of one big figure divided by however many people you have. In this example there are 99.1 hours nobody sold.
Tab 04 · Service profit
Look at the top row. It has the worst margin of the lot and it is the best earner in the building, because margin ignores how long a service ties up the chair. Rank on the last column and your whole menu reorders.
Tab 05
Commission pays on what someone took, not on what you kept. A big service loaded with product can pay a fat commission on revenue you barely made a dollar on, and the person doing it has no reason to care. You are paying full price for turnover instead of profit, every single fortnight.
And if you are in cosmetic, injectable or any regulated treatment, there is a second reason and it is more serious. An incentive that pays more when more treatment happens is a written reason to recommend treatment a client does not need. That is exactly the kind of arrangement regulators look at, and Ahpra's cosmetic procedure guidelines are the ones worth reading before you set anyone's pay. Have any change to how you pay your team checked by an employment adviser first.
This tab pays a share of profit above a line instead. Nothing pays below ninety percent of target. Above it the rate steps up, and the top tier is uncapped on purpose, because that is the first question a good practitioner will ask you. Half is paid regardless, half is held against the business hitting its own number, and the held half never rolls forward. A quiet month costs that month only.
One price
$197 AUD
Includes GST. Yours to keep, with nothing to cancel.
Instant download · works with any booking software
Try Busy Not Broke on a month of your numbers. If it is not for you, email us within 30 days and we will refund you, no questions asked. You keep the file.
Who built it
We built this for ourselves, because nothing we could buy did the job.
We are Amy and Emilee Hembrow, and we run SSKIN in Robina on the Gold Coast. Six treatment rooms and a full team of cosmetic nurses, dermal therapists and naturopaths, rated 5.0 across 561 Google reviews.
We are not consultants and we have never sold a course. We are two sisters who run a clinic, and we started the way everyone does and made every mistake on this list ourselves. We have set a target that turned out to be impossible. We have pushed the wrong service for a year. We have paid commission without thinking about what it was actually paying for.
This is everything we have learned putting real business thinking onto a salon floor, in the sheet we open every month. It has not been dressed up for sale. You do not need another coach and you would not have time for one anyway. You need your own numbers in front of you, once, properly.
Amy & Emilee Hembrow · SSKIN, Robina QLD
The clinic behind it has been featured in
What you get
Before you ask
Yes. Nothing in it assumes what you sell. You name your own service categories, set your own margins and enter your own costs. The maths of a chair, an hour and a wage is the same whether it is a colour, a brow lamination, a set of acrylics or a facial.
Yes. That is the whole design. It never connects to your software, so it does not care which one you use. You export two things, revenue per team member and hours they delivered, and paste them in.
No. Every cell you type in is shaded cream. Everything else calculates itself. The first tab tells you what to pull and in what order to work through it.
Yes, and it costs nothing. Upload it to Google Sheets, which is free with any Gmail address, and it works exactly the same. We have tested every tab that way, including the calculations that read across pages. Numbers on a Mac opens it too, and so does the free version of Excel in a browser. If you can open a spreadsheet at all, you can open this.
Most of it, yes. Tab 7 has four prompts you copy into ChatGPT or Claude. One sorts your bank export into the right groups, one turns your booking software exports into rows, one costs a service, one gives you a monthly check in. They are written to tidy your data, not to calculate your totals, because AI can get arithmetic wrong and a formula cannot. There is also a short warning about what never to paste into an AI, like your team's pay rates.
Yes. Superannuation is its own line in your monthly costs, the hourly cost used for service profit is meant to be the true cost including super and on costs, and the bonus calculator adds super on top of any bonus so you see what the scheme really costs.
No. It never connects to your software, so it does not care what you run. You need two things from any system: what each person sold, and the hours they delivered. If your reports are named something else, tab one tells you what to look for rather than where to click.
On a Mac, yes, in Excel, in Numbers, or in Google Sheets in a browser. On an iPad it will open and you can read it, but typing into a spreadsheet on a tablet is miserable and we would not recommend doing your numbers that way.
Reply to the email your download came in and it reaches us directly. We will help you find a report or work out what a cell wants. We will not do your bookkeeping or give you financial advice, because that is your accountant's job and they are better at it.
Email [email protected] within 30 days and we will refund you in full, no questions and no forms. You keep the file either way, because asking you to delete a spreadsheet would be theatre. This sits on top of your rights under Australian Consumer Law, which nothing here takes away.
That is between you and your accountant, but the paperwork is there for it. The price includes GST, and your receipt is a tax invoice from SSKIN Pty Ltd, ABN 18 636 736 019, showing the GST paid. Buying from outside Australia, there is no GST on it and the receipt says so.
No. One payment, and the file is yours.
Yes, and arguably more. Six of the eight tabs work with no staff at all, and knowing what your month has to earn and what each service really keeps matters more when there is nobody else to carry a bad month. Tabs three and five are the team ones. They sit and wait until you hire, and they are there when you do.
$197 AUD
Includes GST · one payment · yours to keep
Download it now and you can have the first page finished in ten minutes.
Instant download ยท Excel, Numbers or Google Sheets